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If you’re in the middle of the process, you can track your claim online or call us at 1-800-672-5246.
AUTO & HOME CLAIMS
Need to submit an auto or home claim?
Call us any time to report a claim, and a representative will help guide you through the process.
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DISCUSS THE INCIDENT
We’ll gather the facts that way we can determine how to proceed
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EXPLAIN YOUR POLICY
We’ll review and help select any applicable coverages and benefits you may have
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ANSWER YOUR QUESTIONS
We’ll do our best to provide clarity and address your concerns
What to do if your property is damaged
We understand that submitting a claim can be confusing, and that’s why we’ll be there to assist you along the way. But, if possible, there are a few helpful steps you should take before contacting us.
Car damage
Call 911
Get medical assistance for anyone who has been injured, and discuss the incident with police only.
Get essential information
Exchange contact information with drivers and passengers from all involved vehicles, as well as witnesses.
Collect documentation
Take photos of the damage, write down license plate numbers, and sketch details of the impact.
Report your claim
Contact our 24/7 claims call center and a representative will be in touch to help guide you through the process.
Get medical assistance for anyone who has been injured, and discuss the incident with police only.
Get essential information
Exchange contact information with drivers and passengers from all involved vehicles, as well as witnesses.
Collect documentation
Take photos of the damage, write down license plate numbers, and sketch details of the impact.
Report your claim
Contact our 24/7 claims call center and a representative will be in touch to help guide you through the process.
Home damage
Contact necessary authorities
File a police report if you believe a crime was committed. Notify your bank and credit card company if needed.
Record your expenses
If temporary repairs are made to your property, keep any invoices and take photographs of any work that was done.
Be cautious
If another party presents you with a claim, do not commit to expenses beyond emergency first aid.
Report your claim
Contact our 24/7 claims call center and a representative will be in touch to help guide you through the process.
File a police report if you believe a crime was committed. Notify your bank and credit card company if needed.
Record your expenses
If temporary repairs are made to your property, keep any invoices and take photographs of any work that was done.
Be cautious
If another party presents you with a claim, do not commit to expenses beyond emergency first aid.
Report your claim
Contact our 24/7 claims call center and a representative will be in touch to help guide you through the process.
Get help after an accident
AAA policyholders can call us to get assistance after a crash.1 With AAA Accident Assist, we’ll:
- Send a truck to tow your vehicle to the repair shop of your choice
- At your request, contact family members on your behalf
- Arrange a rental vehicle if coverage applies
- Complete your claim notice at your convenience
If you’re in a crash, call AAA Accident Assist from a safe location and provide the following information:
- Date and time of crash
- Street and city where crash happened
- Police report information, if any (officer name, badge number, report number)
- Other party’s name, address, driver’s license number, insurance information, policy number
- Involved vehicle’s license plate number, make/model of vehicle, color of vehicle, passenger information
- Witnesses and description of damage, if applicable
Having your car repaired at a AAA Member Preferred Repairs shop:
- Offers referrals to pre-qualified repair facilities, including specialist in auto glass replacement and stereo equipment
- Gives you a lifetime warranty on workmanship for the repair
Rest assured with AAA Member Preferred repairs
Of course you can have your vehicle serviced at a repair facility of your choice. But with AAA Member Preferred Repairs, the service you receive is maximized with a lifetime warranty on workmanship.2
Call us to find out which pre-qualified facilities are close to you.
Take steps to ease the claims process
Keep a record of everything you own
Would you be able to list all the possessions you’ve accumulated over the years if they were destroyed by a fire? An up-to-date home inventory can help get your insurance claim settled faster, verify losses for your income tax return, and help you purchase the correct amount of insurance.
Easily access your auto proof of insurance
We make it easy for you to access your auto proof of insurance card. You can log in to your account for a printable card, or use our mobile app to for a digital version that’s handy when you’re on the go.
Auto claims FAQ
What information should I collect after a crash? +
- Name, address, phone number, driver’s license number, and insurance information of those involved
- Vehicle(s) information, including license plate
- If safe to do so, photos of all vehicles involved at the scene
- Witness and/or police information, if applicable
What is the claims process? +
Here are the key steps how we’ll handle your claim:
- Gather facts of the accident to determine responsibility
- Explain coverage and benefits of your policy
- Arrange repairs and a rental car if your policy affords coverage
- Coordinate a tow to your shop preference if your vehicle is not drivable
A claims representative will assist you throughout the entire claims process.
What is the vehicle repair process? +
On average, the repair process takes approximately 14 days. New technology has helped drivers avoid accidents, but has also made vehicles more complex to repair. Here is how our vehicle repair process works:
- AAA appraiser or shop completes appraisal/estimate
- Vehicle disassembled as necessary to identify damage
- Appraisal/estimate finalized
- Parts ordered
- After parts received, body and mechanical repairs completed
- Vehicle prepped, primed, and painted
- Vehicle reassembled
- Vehicle receives light detailing
- Vehicle undergoes quality assurance check
- Vehicle test driven as needed
- Status updates provided throughout the repair
- Vehicle pickup scheduled
How is the cost of my repair determined? +
As part of our claims service, we will provide you with an estimate for repairs to your vehicle. As newer vehicles include more advanced features, repairs become more complex. Many advanced safety features require special handling.
What if my vehicle is declared a total loss? +
Here are some things you should know in the event your vehicle is declared a total loss:
- A detailed valuation report will be generated based on the fair market value for comparable vehicles for sale in your market area. Your vehicle’s special options, trim, mileage, and interior/exterior conditions may be considered.
- If your car is financed, we will need the contact information for your lien holder including the account number so that we can obtain a payoff amount.
- AAA offers a car purchasing program that can assist you with locating a replacement vehicle.
Do I need to speak to the other insurance carrier? +
The other insurance carrier may request your information; this is a normal part of the claims process. You will need to communicate with the other carrier if you are seeking damages outside your AAA insurance coverage.
What are the benefits of using my own insurance company? +
The claims process can be expedited and simplified by using your own insurance. If you have the applicable coverage, we can handle repairs to your vehicle and give you authorization to rent a vehicle. Also, if you are not primarily responsible, using your own insurance does not impact your annual premium.
Will my deductible apply? +
Every claim is initially subject to a deductible. The deductible applies only to your insured vehicle and is payable to the repair shop or will be deducted from the total loss settlement. Certain factors may allow AAA to waive your deductible. Your claims representative will let you know if your deductible applies.
What if I don’t have rental coverage? +
Your claims representative can provide a courtesy insurance rate with one of our preferred rental agencies.
Does AAA have a network of approved repair shops? +
Yes. Our Member Preferred Repairs program consists of AAA Approved Auto Repair shops that communicate directly with claims representatives to provide expedited inspections, quality service, and a lifetime warranty on workmanship on the repairs as long as you own the vehicle. Your claims representative can assist you in selecting an approved repair shop.
Will my insurance rates go up because of the crash? +
If you are found to be primarily responsible for the crash, your rates may be affected. Any applicable increase will go into effect once your policy renews and will be in effect for three years.
What if my vehicle is towed from the accident scene? +
If your vehicle carries the appropriate coverage, your insurance will pay for the tow as well as reasonable storage fees charged by the tow yard. The tow is not deducted from your annual road service calls afforded by your membership. Keep a record of who towed your vehicle and where they towed it so that your claims representative can assist with recovering the vehicle and getting the claim underway.
We also offer AAA Accident Assist if your vehicle is not drivable after a crash. The program features:
- Prompt arrival at the crash scene with a AAA-branded service provider
- A simplified claim reporting process through first contact resolution
- Reduced repair time; your vehicle is delivered promptly to the repair shop
- Expedited rental vehicle delivery, if applicable
What if I’m involved in a collision and the other party sues me? +
If you receive any legal correspondence, advise your claims representative.
Should I pay for the optional protection products on a rental car while my insured vehicle is in the shop due to a claim? +
Purchasing the optional protection products from the rental agency is a personal choice. While your AAA insurance coverage may transfer to the rental vehicle, the deductible may apply if a loss occurs with the rental vehicle. Optional protection products are not reimbursable.
Need more help?
Home claims FAQ
What information should I provide when reporting a property claim? +
The following information will be helpful when reporting your claim:
- Date and cause of the loss
- Inventory of damaged property
- For theft claims, were the police contacted? What is the police report number?
- For injury claims, names and contact information of injured person(s) and witnesses
Should I wait to file a claim if I don’t have all of the information above? +
While the information above is helpful, we recommend reporting your claim as soon as possible that way we can inspect the damaged property and investigate your claim. You can provide updates to your claims representative during the process.
Do I need to contact the police? +
Yes, the police should be contacted if you believe a crime has been committed.
What if I need emergency repairs? +
When filing your claim, ask if your situation qualifies for a referral through AAA’s network of emergency services providers. This network is available to assist emergency claims 24 hours a day, seven days a week.
There are many advantages to using a pre-approved contractor, but you ultimately choose who provides services for your home. Coverage for emergency services may be subject to policy terms and conditions.
What if I need to make temporary repairs, such as repairing a broken pipe? +
Make temporary repairs if needed to avoid additional damage. If you make repairs, photograph the affected area before, during, and after. Remember to also keep receipts for temporary repairs, and when possible, save the original parts that were fixed.
Will my claim be covered? +
Each situation is unique and will need to be reviewed. Your representative will explain your policy coverage, investigate your loss, and answer your questions. We may not know if your loss is covered until a claims investigation is completed.
If someone is injured on my property and they file a claim, am I liable? +
If someone files a claim against you, we will investigate to determine if you are legally liable for damages.
What should I do if my home is not livable after a loss? +
Report your claim immediately. Additional living expenses are provided for covered losses in the event your home is uninhabitable. We can assist you in finding temporary housing if needed.
Will my insurance rates increase because of this claim? +
A claim may cause an increase in your next renewal premium. There are multiple factors considered in determining future premium rate changes such as the type, cause, and frequency of losses.
Need more help?
AAA Insurance is a collection of AAA branded products, services and programs made available to qualified AAA members. AAA personal lines insurance is provided to qualified AAA members by Inter-Insurance Exchange of the Automobile Club. Life insurance is underwritten and annuities are offered by AAA Life Insurance Company, Livonia, MI. AAA Life is licensed in all states, except NY. Your local AAA Club and/or its affiliates acts as an authorized agent for their affiliate insurers including AAA Life.
1For members with liability-only or other limited coverage with AAA’s affiliate insurer, roadside assistance service is provided under your membership (not your insurance policy), and may be subject to membership restrictions. Repairs, rentals, and other benefits are subject to policy coverages and limits.
2Warranty applies to each claims repair under the program, excludes parts and materials, is non-transferable, and does not apply to those with liability-only or other limited coverage. Other restrictions apply.
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